“While at home, I was so sick that I went to the emergency department for help. I ended up staying in the hospital for over 5 days. During my hospital stay, I continued to feel lethargic, weak, I couldn’t eat or drink, and could no longer walk. The hospital and I decided a short stay at a skilled nursing facility would be best, so I choose Symphony. During my time at Symphony, the staff were empathetic and caring. Everyone was so persistent with getting me better. They spent quality time making me comfortable, they were aggressive in moving me towards a better health outcome, they were quick with call light response times, and overall, they went above and beyond to promote a healthy recovery. Symphony has a home-like environment and has wonderful clinicians, rarely do you find both in one package.”

– Dewan

“All the staff are very attentive and kind. Bingo and special celebrations are my favorite activities. My favorite celebration is the Veteran’s Day party. It is always well thought out and the snacks are so good! The facility is always clean!”

– Madeline

“My dad thrived at Symphony and is thankfully able to return home! Symphony was able to asses my dad’s individual needs, and properly care for him. The communication throughout his stay was great. I would definitely recommend Symphony to family and friends.”

– Ruste

“I tell all my friends, if you need to go somewhere for care, this is the place to be. They treat you like family and everyone is so nice. The food is not bad, but the popcorn is the best.”

– Elaine

“I remember when I first came into Symphony how it felt like home. From the staff, to the decor, it did not feel like your typical ‘Nursing Home.’ I originally had come to Symphony as my husband needed rehabilitation. Once I realized that they also offered Memory Care, and it would be an easy transfer, I was completely on board. The transition from skilled- care to memory-care was not very different, as the Director of Assisted Living worked right in the home and was there to continually monitor any changes in condition immediately. I feel so at ease knowing that I can go about my day knowing that my husband is in good hands and enjoying Penny Lane snacks.”

– Paulette

“Julian and Martha are starting to settle in nicely at Symphony Care Network. Both of them love their 1-bedroom suite with a spacious living room and mini kitchen. Julian enjoys getting to know the wonderful staff. Martha, on the other hand, is embracing the relaxed atmosphere. They are very pleased with the staff and their attentiveness towards the guests.”

– Karl

“I want to express my heartfelt thanks for the care my father received while at Caretel. Changing from one’s home to an assisted living facility is a life-altering experience, let alone during a pandemic. I appreciate the sensitivity shown when Dad became lonely and missing his family. I also enjoyed the Zoom calls explaining what was allowed regarding visitation—time that you took during your day to help us struggling families.”

– Jane M.

“My dad thrived at Caretel Inns of Brighton and is thankfully able to return home! Caretel was able to take my dad’s individual needs, and properly care for him. The communication throughout his stay was great. I would definitely recommend Caretel to family and friends.”

– Ruste W.

“What a wonderful experience. Care team were very professional.”

– Clara R.

“My mom was there for 5 years and she would always brag about the care team.”

– Roger T.

“There were activities with fun things to do every day.”

– Evelyn W.

“…even the food was great!”

– Joyce P.

As many of you are aware Friday, March 10th 2023 was a very sad day for our family as Frieda, beloved Mother, Grand Mother and Great Grand Mother passed away in the early hours.

She had been a resident of Caretel Brighton since late October 2023 following a hospital stay for a broken hip and the required surgery that followed.

She first was a resident in the rehab section for a time and then due of the care that was demonstrated by all of the staff it became obvious to us all that if she was unable to return home following her rehabilitation Caretel would be the facility we would choose for her continued care.

We can tell you that that was the best decision we have collectively ever made!

Following her stay in the rehab area she was transferred to Caretel’s memory care section where she was a resident up until her passing.

There are so many phenomenal individuals we met throughout Frieda’s residency that to list them all would take pages and we certainly wouldn’t want to inadvertently leave anyone out so please know that each and every one of you both at Caretel and Hospice all went above and beyond on a daily basis, you have set the bar of care so extremely high!

The care Frieda received from you all went so far beyond “nursing care”, you became an extended family to her and to all of our existing family. After our visitations with her we were so very confident in the care she would receive, we knew we were leaving her in superbly skilled and caring hands.

Every last one of you at Caretel and Hospice should be so very proud of the work you do for the residents and their families, you all are exceptional individuals and together you make an absolutely incredible team, your caring, professionalism and guidance these past months helped us so much it is virtually impossible to truly express in words our gratitude but “Thank you so very, very much!!”

The morning of Frieda’s passing two things occurred that sum up the caring of the Caretel and Hospice extraordinary staff… These are just two of so many examples we could offer.

1. It was obvious that the staff was truly and honestly saddened by her passing, so much more than simply a patient, they had lost a friend and it sincerely showed. Frieda was an easy person to get to know and to love.
2. Shortly after her passing in the early hours the family had gathered in one of the hallways awaiting Hospice, a young man (employee) who was actually getting ready to leave for the day noticed us and stopped in his tracks, offered to get us all coffee, instead of leaving this young man rounded up coffee cups, coffee, cream, sugar, spoons, etc. etc., he had no idea who we were but that didn’t matter to him, he wanted to help us in any way he could.

To all of you at Caretel and Hospice – from the bottom of our hearts “Thank you so very much for all that you have done for Frieda and continue to do for others and their families! You all are truly champions in your profession!!!”

You are all “Top Shelf” individuals!!!!

– Frieda D.